I wanted to inform you about an outstanding customerservice from SpaceNK.
I ordered a @briogeo
Don’t Despair, Repair! Strength + Moisture Leave-In Mask at SpaceNK. First it got stuck at customs because for some reason it was considered as an hazardous good! Normally there even’t isn’t any custom issue betweem Belgium and the UK, but yeah it got stuck!
The package arrived after a month! I opened the package of Customs, than the Package of SpaceNK and then the Box of Briogeo which was intact! But the bottle inside the cardboard was broken! I couldn’t understand, everything outside was intact?
So I contacted customerservice and they would send me another one if I agreed! That was fine by me, but later I received a mail that they couldn’t ship another one because they are unable to send aerosol items internationally. They adapted it on their website.
I was compensated the worth of the product, and they sent me all the deluxe minies in the picture! I was really gratefull!
I don’t know about you guys, but not always shops are so attentive! Thanks Grace @SpaceNK!